Thank you for choosing Faelmyst Dravoris LLC. We are committed to providing fast, secure, and reliable delivery services to our customers in the United States. Please read the following shipping policy carefully before placing your order.
**I. Delivery Coverage**
We currently offer delivery services exclusively within the United States, including the contiguous 48 states, Alaska, and Hawaii (delivery times may be slightly longer for certain remote areas).
We do not currently offer international shipping.
**II. Order Processing Time**
**Order Processing Time:** 1–3 business days (excluding weekends and U.S. federal holidays).
Processing begins once payment is successfully received and verified.
Processing times may be extended during promotional events, holidays, or due to force majeure; we will notify you promptly in such cases.
**III. Delivery Time**
Once the order has shipped, the estimated delivery times are as follows:
**Standard Delivery:** 3–7 business days
**Remote Area Delivery:** 5–10 business days (if applicable)
The above are estimates only; actual delivery times may vary due to weather, carrier operations, or other uncontrollable factors.
**IV. Logistics Partners**
To ensure the safe and timely delivery of your orders, we partner with several reputable logistics companies, including but not limited to:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
DHL eCommerce
We select the most suitable carrier based on order weight, delivery address, and shipping efficiency.
**V. Shipping Costs**
Shipping costs are automatically calculated and displayed at checkout. Orders meeting specific promotional criteria may qualify for free shipping (where applicable); please refer to the promotion rules published on our website.
**VI. Order Tracking**
Once your order ships, we will send a shipping notification and tracking number via email. You can use the provided tracking information to check your order's delivery status at any time.
If you do not receive tracking information within 48 hours of shipment, please contact our customer service team.
**VII. Delivery Failure**
Please ensure that the shipping address, contact phone number, and email address you provide are accurate. Customers may be responsible for additional shipping or re-delivery fees resulting from delivery failures caused by incorrect addresses, unavailability to receive the package, refusal of delivery, or other customer-related issues. VIII. Damaged or Lost Packages
If your package arrives with visible shipping damage, contains missing items, or has not been received after an extended period, please contact us within 7 days of receipt or the expected delivery date. Please provide your order number and relevant photos (if applicable). We will actively assist you in verifying the situation with the logistics provider and arrange for a replacement, exchange, or refund based on the circumstances.
IX. Force Majeure
We will make every effort to track and assist with orders delayed due to severe weather, natural disasters, public health emergencies, government restrictions, logistics provider delays, or other force majeure events; however, we do not assume direct liability for such delays.
We appreciate your understanding and support, and remain committed to providing you with efficient and reliable delivery services.