Thank you for choosing Faelmyst Dravoris LLC. We hope you are satisfied with your bedding purchase. If you are not completely satisfied with the items you received, you may request a return or refund in accordance with the policy below.
I. 30-Day Return Policy
You may request a return within 30 days of receiving your items.
Items eligible for return must meet the following conditions:
Unused, unwashed, and undamaged;
Original packaging, tags, and accessories intact;
Suitable for resale;
Valid order number or proof of purchase provided.
We reserve the right to refuse return requests if the items do not meet these conditions.
II. Non-Returnable Items
For hygiene and safety reasons, the following items are generally not eligible for return or refund (unless there is a quality issue):
Bedding that has been used, washed, or shows obvious signs of use;
Items soiled, damaged, or missing accessories due to consumer actions;
Custom-made or personalized items;
Final sale or clearance items (unless otherwise required by law).
III. Quality Issues vs. Non-Quality Issues
Quality Issues:
If you receive an item with manufacturing defects, shipping damage, or an incorrect shipment, please contact us within 7 days of receipt and provide your order number and relevant photos. Upon verification, we will cover the return shipping costs and arrange for an exchange, replacement, or full refund based on your preference.
Non-Quality Issues:
If you request a return for personal reasons (e.g., color, size, or style not meeting expectations), the item must still meet the return eligibility criteria, and the buyer is responsible for return shipping costs.
IV. Refund Process
Once we receive your returned item, we will complete an inspection within 3–5 business days.
Upon approval, the refund will be issued to your original payment account. The actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank or payment provider.
If the returned item does not meet the eligibility criteria, we will contact you promptly and may return the item to you.
V. Return Address
Please do not send items back without prior authorization. Once your return request has been confirmed, please ship the item(s) to the following address:
1009 SW 149th St, Burien, WA 98166
We recommend using a shipping method that provides tracking services to ensure the package arrives safely.
VI. Order Cancellation
If you wish to cancel your order after submission but before it has entered the processing or shipping stage, please contact us to make the request.
If the order has already been shipped, it cannot be cancelled directly; however, you may request a return in accordance with this refund policy after receiving the items.
We are committed to providing you with prompt and professional after-sales service. Thank you for your trust and support of Faelmyst Dravoris LLC.